FAQ's
You must be at least 18 years old and a resident of the UK to participate. Additionally, you need to create or register an Account with us, even if you enter through the Free Entry post option.
(For more information, please refer to the Terms and Conditions)
Why do we ask for your date of birth when you create an account?
When you register with Star Draws, you are required to provide your date of birth so we can confirm that you are legally old enough to take part in our competitions. UK law strictly prohibits anyone under the age of 18 from entering prize competitions or engaging in gambling‑related activity.
Providing accurate information is essential. Using a false date of birth or fake identification is unlawful, and will lead to:
- your account being permanently closed,
- any Prizes being forfeited, and
- no refunds being issued for any payments made.
This is because:
“People aged under eighteen are not to be permitted to gamble. It is an offence to invite, cause or permit a person under eighteen to gamble.”
These rules exist to protect young people and ensure our competitions remain compliant, fair, and responsible.
You are allowed to purchase tickets up to the maximum limit established for each Competition Draw. The specific limit will be clearly stated for each competition.
You can check every draw by opening the draw and viewing the tickets. Here, you will see all entries along with the names and purchase dates. This process is fully transparent and is also used for our live draws, which are currently streamed on YouTube every Monday at 9 PM.
We do not transfer information to a spreadsheet like some other sites do, as this can lead to mistakes. Instead, we rely on the information that customers can see on our live website for complete transparency. For our live draws, we use an independent online Random Number Generator.
We always advise players to spend responsibly and only use money they can comfortably afford to lose. You should never borrow money, chase losses, or spend beyond your means, as this can lead to financial difficulty or harmful habits.
A helpful way to stay in control is to add funds to your Wallet in advance. This allows you to set your own limit and ensures you only spend what you already have available. It also makes draw nights quicker and easier, as you can purchase tickets instantly without going through the full card‑payment process each time.
If you ever feel your spending is becoming difficult to manage, please take a break or reach out for support. Your well-being always comes first.
Wallet Topup is an excellent way to manage your money, helping you avoid overspending and allowing you to save for future use.
To top up your wallet, simply go to Wallet Topup, click “Add,” and enter the amount you wish to add to your virtual wallet. Then, proceed to payment. This transaction will be processed as a purchase, and the amount will be directly added to your Wallet.
The funds will appear in your account and will be available for future purchases.
During your next purchase, select the option “Use Wallet Funds” at the payment checkout.
If your order exceeds the amount in your wallet, the remaining balance will be charged to your payment method. Conversely, if your order is less than the wallet balance, the leftover funds will remain in your wallet for future use.
Our competitions are open only to UK residents (England, Northern Ireland, Scotland, and Wales). If you live outside of these areas, we advise against entering, as competition laws can differ in other countries. Therefore, if you are not from the UK, please do not enter; you will not receive a refund.
You will receive a confirmation email after your purchase, which will include details and ticket numbers. Additionally, you can log in to your account to view your previous orders. This feature allows you to see your past purchases and check the ticket numbers assigned to you for each competition draw.
You do not need to pay anything to watch our LIVE draws, which take place on Mondays at 9 PM on our YouTube Live Stream channel.
To participate in the community chat during the draw, you will need a YouTube account. If you miss a draw or want to revisit previous ones, all draws are available on our channel.
We will reach out to you via email or telephone and send a text after the live draw. Please ensure that all your information is correct and up to date in your account.
The prize you receive will be the prize for the competition entered, unless stated otherwise in the specific competition details. All available cash alternatives are listed in the header and competition description, so please check before entering.
If you are the lucky winner, once all checks are complete and the prize is sent to you, it will be yours! You can do whatever you wish with it; you can wrap it up as a gift for someone or even sell it.
Some of our prizes can be sent digitally via email or bank transfer, so there is minimal waiting time once it has been confirmed that you are a winner.
The delivery method will depend on the type of competition you entered. If you entered a specific prize draw that requires a physical product to be delivered, it will be sent as soon as possible to the address we have on record in your account. We cannot control third-party delivery services. We will text or email you a tracking number if applicable.
If your prize has not arrived within a week of winning, and you have not received any communication from us regarding a potential delay, please contact us so we can follow up on your delivery. Please state your name and prize in an email and send it to info@stardraws.uk
We kindly request that you take a photo with your prize, if possible. You can do this at home and send the image to us via email.
We intend to use this photo for promotional purposes on our website and social media platforms. The reason for this request is to allow others who participate to see the winners and understand that our competitions are real. Plus, we all want to see your happy, smiling face with your winnings!
For more details, please refer to our Draws and Competitions Terms and Conditions.
If you win Site Credit or a Wallet Top Up, your account will be automatically updated with the amount won, and you will receive an email notification.
You can use this credit at any time. To do so, simply make your purchase as usual, and before completing the payment, check the box to use your wallet amount. If your order total is more or less than this amount, the payment will adjust accordingly.
Please note there may be certain times where site credit may not be used in conjunction with other coupons or discounts, or on specific products. This information will be provided during the checkout process.
If you registered during a promotional period and received credit, it will be automatically added to your wallet for immediate use. You can check your wallet balance to see the available amount.
When you reach the payment checkout, there will be an option to use your wallet balance. Simply tick the box to apply your wallet amount, and the total will be deducted from your order. Then, proceed to complete your payment as usual.
This process also applies to any future wallet top-ups that you add.
At the moment, we do not have an app for Star Draws, but we are working on creating one soon. In the meantime, you can save time by adding a shortcut to our website on your device, making it easily accessible. Click ‘HERE‘ for full instructions on how to do this. You’ll be amazed at how quickly it can be done—it only takes about a minute! This way, you can have your favourite competition site right in the palm of your hand!
Many of your questions can be answered by referring to our Terms and Conditions for Draws and Competitions. If you still have questions after reading them, please feel free to reach out to us at support@stardraws.uk. We will be happy to assist you!
At Star Draws & Comps Ltd, we want every player to have a positive experience. If you ever feel that something isn’t right or you encounter a problem, we encourage you to contact us directly by phone or email. All of our contact details can be found on our Contact Us page.
We review and respond to all complaints as promptly as possible, and always within one month.
To help us investigate effectively, please provide:
- A clear outline of the issue
- The date(s) the problem occurred
- Screenshots or supporting evidence (if applicable)
- Any other relevant details
The more information you provide, the faster we can resolve your concern.
If you require further information on our complaints procedure, please refer to section 9 of our Competition Draws T&C’s
We take responsible play seriously, and from the moment your account is created, we use reasonable monitoring systems designed to help protect our players. These systems may identify indicators such as:
- potential financial harm
- excessive or risky play patterns
- signs of psychological or emotional distress
- unusual spending behaviours or sudden changes in payment methods
These checks allow us to step in when necessary and ensure that play remains safe and enjoyable for everyone.
In some cases, we may temporarily suspend an account if we believe a harmful habit may be developing, or if our systems detect activity that breaches our rules—such as operating more than one account.
If you believe your account has been suspended in error, please reach out to us. We are here to help, and we want to support you in returning to playing for fun—not forming unhealthy habits.