Privacy Policy
PLEASE READ THIS POLICY CAREFULLY BEFORE USING THIS SITE
Privacy Policy:
for use on our website www.stardraws.uk (our site).
Information Updated: 2 March 2026
This Privacy Policy explains how Star Draws & Comps Ltd (“we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you visit www.stardraws.uk or when you interact with us online or offline.
We are committed to safeguarding your privacy and ensuring the lawful and transparent use of your personal information in compliance with the UK GDPR, the Data Protection Act 2018, and all other applicable data‑protection laws.
We recommend you print or save a copy of these Terms for future reference.
Who We Are
The Site is operated by:
Star Draws & Comps Ltd
Company Number: 14727819
Registered Office: 54 Daveys Elm View, Goodrington, Paignton, Devon, TQ4 7FA
We act as the Data Controller for the personal information we collect from you.
You may contact us regarding this Privacy Policy at:
📧 info@stardraws.uk or use our website contact page – Contact Us
Data We Collect
We may collect and process the following categories of personal data:
2.1 Information You Provide Directly
- Full name
- Date of birth (for age verification)
- Residential address
- Email address
- Phone number
- Account login credentials
- Payment information (processed securely via third‑party payment providers; we do not store any card details)
- Any information submitted via forms, messages, support requests, or postal entries
2.2 Information Collected Automatically
- IP address
- Browser type and version
- Device information
- Usage data (pages visited, session duration, clicks)
- Cookies and tracking data (see Section 11)
2.3 Information from Third Parties
We may receive data from:
- Payment processors
- Identity‑verification services
- Social media platforms (if you log in via Facebook/Google)
How We Use Your Personal Data
We use your personal information for lawful purposes, including:
3.1 To Provide Our Services
- Creating and managing your account
- Processing entries into competitions
- Communicating draw results and prize notifications
- Delivering purchased or awarded prizes
3.2 Legal and Compliance Purposes
- Age and identity verification
- Fraud prevention and security checks
- Compliance with UK law, regulatory requirements, and licensing guidance
- Monitoring for responsible‑play indicators and safeguarding users
3.3 Marketing and Communication
- Sending updates, promotions, and draw reminders (only where consent has been given)
- Providing service announcements and account notifications
3.4 Website Functionality and Improvement
- Improving user experience
- Analytics and site performance monitoring
- Content optimisation
We will only process your data where we have a valid legal basis, including consent, contractual necessity, legal obligation, or legitimate interests.
Sharing Your Information
We may share your personal data with carefully selected third parties, including:
- Payment processors (e.g., Stripe, PayPal)
- IT and hosting providers
- Delivery and courier companies for prize fulfilment
- Age‑verification and identity‑verification partners
- Marketing platforms (only where consent is provided)
- Legal authorities where required by law, court order, or regulatory requirements
We do not sell your data.
- International Transfers
Where your personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
- UK‑approved adequacy regulations
- Standard Contractual Clauses (SCCs)
- Binding corporate rules by providers
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, including:
- Account data: retained while your account remains active
- Financial/transactional records: 6 years (legal requirement)
- Marketing consent records: retained until you withdraw consent
- Responsible‑play and fraud‑prevention data: retained per regulatory guidance
You may request deletion sooner where legally permissible (see Section 8).
Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encrypted data transmission (SSL/TLS)
- Access controls and authentication
- Regular security audits
- Secure data‑handling policies
- Strict third‑party contracts
However, no system is entirely secure. We cannot guarantee absolute security.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to access – request copies of your data
- Right to rectification – correct inaccuracies
- Right to erasure – request deletion (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object (including to marketing)
- Right to withdraw consent at any time
- Right not to be subject to automated decision‑making where it produces legal effects
To exercise any of these rights, contact:
📧 info@stardraws.uk
Age Restrictions
We do not knowingly collect personal data from individuals under 18 years of age.
If we discover that an account was created using false age information:
- The account will be closed,
- winnings will be void, and
- No refunds will be issued.
This is required under UK law prohibiting gambling access to minors.
Responsible Play & Safeguarding
We use monitoring tools to identify:
- excessive spending
- unusual patterns of play
- indicators of financial harm or distress
- rapid or impulsive participation
These measures help us protect users and comply with responsible‑play expectations.
We may suspend an account temporarily if concerns arise.
More information and help on our Gambling Support page
Cookies and Tracking
The Site uses cookies to improve your experience. These may include:
- Essential cookies (site operation)
- Analytical cookies (performance and usage)
- Functional cookies (remembering preferences)
- Marketing cookies (optional; used only with consent)
You may manage or disable cookies via your browser settings.
Please refer to our Cookie Policy for further information.
Links to Third‑Party Sites
Our Site may contain links to third‑party websites. We are not responsible for their content or privacy practices. Users should review the Privacy Policies of any external sites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes take effect when published on www.stardraws.uk.
Please review this Policy regularly.
Contact Details
For any queries, complaints, or requests relating to your privacy:
Star Draws & Comps Ltd
📧 Email: info@stardraws.uk
📍 Registered Address:
54 Daveys Elm View, Goodrington, Paignton, Devon, TQ4 7FA
You also have the right to lodge a complaint with:
The Information Commissioner’s Office (ICO)
www.ico.org.uk